For our standard tours, full refund is provided for cancellations made up to 48 hours before the tour date. Later cancellations are subject to a partial fee; details are specified in the policy section on each tour page.

Our tour prices include professional guidance, transportation, museum entrance fees and lunch. Drinks and personal expenses are not included. Inclusions and exclusions are listed in detail on each tour's detail page.

Yes, hot air balloon tours depend on weather conditions for safety reasons. In case of adverse weather, the tour is cancelled and your fee is fully refunded or rescheduled to another date free of charge.

We provide free pickup and drop-off from hotels in the central area. An additional fee may apply for locations outside the area. Simply share your accommodation details during booking.

We accept Visa, Mastercard credit cards and bank transfers. All online payments are processed securely using 3D Secure infrastructure.

Children aged 0-6 join free of charge. Discounted pricing applies for children aged 7-12. Age ranges and discount rates are specified on each tour's detail page.

Our standard daily tour groups consist of 8-15 people. For a more personal experience you can choose our private tours, which are organised exclusively for you.